FAQ

Frequently asked questions

How can I return or exchange my items


You may return unworn, unwashed items within 30 days. Please contact us for shipping information or to return/exchange locally.




Is your shopping site safe?


Teamlesgo.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication. We designed teamlesgo.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet. While we implement the above security measures on this Web site, you should be aware that 100% security is not always possible on the internet.




Enhance your shopping experience


When you check out using our site you may be prompted to enter your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including: Previews of new fashion items Advance notification of special events Exclusive mail and/or e-mail incentives Announcements of upcoming sales and promotions Thank you for allowing us to enhance your shopping experience.




Sales Tax


Current law requires us to collect sales or other applicable state taxes, based on the order's "ship to" address.. Team Les Go follows the guidelines for each state as they pertain to your order. Most states assess sales tax on shipping and handling charges. Tax displayed during the checkout process is an estimate and is labeled accordingly. All applicable taxes will be clearly displayed on the invoice that accompanies your order. If you have questions about the taxes on your order, please contact us. Note: State sales and other tax rates are subject to change at any time.




Payment options


Currently, we accept the Visa, MasterCard, American Express and Discover payment options. Gift cards that display the Visa, MasterCard, American Express and Discover logos are also accepted. When using a Diner's Club International or JCB card, select Discover as your payment type. Gift cards that display the Visa, MasterCard, American Express and Discover logos are also accepted. Please make sure to enter your billing information (first name, last name, billing address, and credit card information) exactly as it appears on your credit card statement. Once you place your order you may see a pending authorization on your account that is generally removed within 3-5 business days or once your order has shipped and payment has been submitted. You will be notified via e-mail or phone if a problem exists with the payment information you provided during checkout. All prices and amounts are in U.S. dollars. The actual price charged to International customers is subject to the exchange rate applied by the bank and credit card company. Please contact your bank directly with questions regarding conversion rates and fees.




Out of stock merchandise


While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s). If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will not be charged for unshipped item(s).




Damaged merchandise


If for some reason your merchandise arrives damaged, please contact us.





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